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Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea
- Source :
- PLoS ONE, PLoS ONE, Vol 16, Iss 6, p e0252241 (2021)
- Publication Year :
- 2021
- Publisher :
- Public Library of Science, 2021.
-
Abstract
- This study aimed to construct and test structural equation modeling of the causal relationship between quality of healthcare, patient satisfaction, and intent to revisit perceived by patients using regional hub public hospitals. In this study, data of 2,951 outpatients and 3,135 inpatients were collected using the “2018 Regional Hub Public Hospital Operational Evaluation.” A structural equation model was used to understand the relationship between patient satisfaction and intent to revisit, and bootstrap analysis was performed. In the direct effect, outpatients were presented in the order of the physician’s practice service, the hospital’s environment, and patient satisfaction. Inpatients were in the order of the physician’s practice service and, medical staff’s kindness and consideration,; patient satisfaction was shown in this order. In the indirect effect, the outpatients were presented in the order of physician’s practice service, medical staff’s kindness and consideration, and hospital’s physical environment. Inpatients were introduced in the order of medical staff’s kindness and consideration, nurse’s practice service, physician’s practice service, and patient satisfaction. Regional hub public hospitals need high-quality medical services and efforts from all departments to treat patients with sincerity to improve patient satisfaction and increase intent to revisit.
- Subjects :
- Male
Kindness
Health Care Providers
Nurses
Intention
0302 clinical medicine
Health care
Outpatients
Medicine and Health Sciences
Public and Occupational Health
030212 general & internal medicine
Medical Personnel
media_common
Allied Health Care Professionals
Multidisciplinary
030504 nursing
Middle Aged
Test (assessment)
Professions
Patient Satisfaction
Medicine
Female
0305 other medical science
Psychology
Research Article
Adult
Patients
Adolescent
media_common.quotation_subject
Science
Medical Services
03 medical and health sciences
Young Adult
Patient satisfaction
Nursing
Physicians
Republic of Korea
Humans
Quality (business)
Aged
Quality of Health Care
Service (business)
Service quality
Inpatients
business.industry
Hospitals, Public
Health Care
Public hospital
People and Places
Population Groupings
business
Subjects
Details
- Language :
- English
- ISSN :
- 19326203
- Volume :
- 16
- Issue :
- 6
- Database :
- OpenAIRE
- Journal :
- PLoS ONE
- Accession number :
- edsair.doi.dedup.....c7319ca1ca58498704760f6743e86ea8