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Generic characteristics of patients’ e-consultations with general practitioners
- Source :
- Laursen, D, Brøgger, M N, Fage-Butler, A M, Møller, J E & Grønning, A 2023, ' Generic characteristics of patients’ e-consultations with general practitioners ', Communication and Medicine, vol. 18, no. 2, pp. 168–184 . < https://journal.equinoxpub.com/CAM/article/view/22885 >
- Publication Year :
- 2023
- Publisher :
- Equinox Publishing, 2023.
-
Abstract
- Electronic communication between patients and general practitioners (GPs), known as e-consultations, was introduced in Denmark as a cost-effective and convenient means for patients to access their GP and receive test results as well as answers to quick questions. Research on e-consultations internationally has found that patients are generally very positive, while doctors are more hesitant. Most studies of e-consultations have involved survey or interview methodologies, while studies of their content, form or language are limited. In this study, we address this gap by proposing that genre may be a productive concept for comprehending textual aspects of e-consultations. We explore the following two questions: (1) what are the generic characteristics of the e-consultation?; and (2) do e-consultations belong to the email genre? Based on an analysis of two Danish corpora of patients’ first turns in e-consultations with their GPs, we identify an underlying move structure: subject, opening, update, problem presentation, request, argumentation, closing. We argue that the e-consultation is an example of an email genre with identifiable conventions, which are both specific to the communicative function of e-consultations and aligned with generic features of emails.
- Subjects :
- Public Health, Environmental and Occupational Health
Subjects
Details
- ISSN :
- 16133625 and 16121783
- Volume :
- 18
- Database :
- OpenAIRE
- Journal :
- Communication and Medicine
- Accession number :
- edsair.doi.dedup.....e72de8592d01b290c53d42625b63697e