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Supporting the evaluation of public and patient engagement in health system organizations: Results from an implementation research study
- Source :
- Health Expectations : An International Journal of Public Participation in Health Care and Health Policy, Health Expectations, Vol 22, Iss 5, Pp 1132-1143 (2019)
- Publication Year :
- 2019
- Publisher :
- Wiley, 2019.
-
Abstract
- Background As citizens, patients and family members are participating in numerous and expanding roles in health system organizations, attention has turned to evaluating these efforts. The context‐specific nature of engagement requires evaluation tools to be carefully designed for optimal use. We sought to address this need by assessing the appropriateness and feasibility of a generic tool across a range of health system organizations, engagement activities and patient groups. Methods We used a mixed‐methods implementation research design to study the implementation of an engagement evaluation tool in seven health system organizations in Ontario, Canada focusing on two key implementation outcome variables: appropriateness and feasibility. Data were collected through respondent feedback questions (binary and open‐ended) at the end of the tool's three questionnaires as well as interviews and debriefing discussions with engagement professionals and patient partners from collaborating organizations. Results The three questionnaires comprising the evaluation tool were collectively administered 29 times to 405 respondents yielding a 52% response rate (90% and 53% of respondents respectively assessed the survey's appropriateness and feasibility [quantitatively or qualitatively]). The questionnaires' basic properties were rated highly by all respondents. Concrete suggestions were provided for improving the appropriateness and feasibility of the questionnaires (or components within) for different engagement activity and organization types, and for enhancing the timing of implementation. Discussion and Conclusions Our study findings offer guidance for health system organizations and evaluators to support the optimal use of engagement evaluation tools across a variety of health system settings, engagement activities and respondent groups.
- Subjects :
- Adult
Male
Adolescent
evaluation instruments
Patient engagement
Regional Medical Programs
Interviews as Topic
Young Adult
03 medical and health sciences
evaluation studies
0302 clinical medicine
Surveys and Questionnaires
Humans
Community Health Services
030212 general & internal medicine
Program Development
Patient participation
Response rate (survey)
lcsh:R5-920
Academic Medical Centers
Medical education
research
patient and public engagement
lcsh:Public aspects of medicine
030503 health policy & services
Debriefing
Community Participation
Public Health, Environmental and Occupational Health
lcsh:RA1-1270
Middle Aged
3. Good health
Variety (cybernetics)
Original Research Paper
Respondent
Female
Health Services Research
Implementation research
patient participation
lcsh:Medicine (General)
0305 other medical science
Psychology
Delivery of Health Care
Original Research Papers
Program Evaluation
Subjects
Details
- ISSN :
- 13697625 and 13696513
- Volume :
- 22
- Database :
- OpenAIRE
- Journal :
- Health Expectations
- Accession number :
- edsair.doi.dedup.....e9308f068cab51e274f03a6f447488fa