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The effects of total quality management on the business performance: An application in the province of Kütahya

The effects of total quality management on the business performance: An application in the province of Kütahya

Authors :
Makbule Seda Yetisen
Cengiz Duran
Aysel Çetindere
Iacob, AI
Dursunbey Meslek Yüksekokulu
Source :
Procedia Economics and Finance. 23:1376-1382
Publication Year :
2015
Publisher :
Elsevier BV, 2015.

Abstract

2nd Global Conference on Business, Economics and Management and Tourism (BEMTUR) -- OCT 29-31, 2014 -- -- Prague, CZECH REPUBLIC<br />WOS: 000360103600205<br />The quality and the satisfaction of the employees for increasing productivity, their motivation and rewarding, the use of performance evaluation and performance measurement techniques, elimination of errors and mistakes in the organization, concentrating on team work, benefitting from the experience of successful organizations, making the strategic planning and such like targets underline at the sense of Total Quality Management (TQM). With this study, the correlation of TQM components with the organization performance have been examined individually in order to understand the effects of the executives, employee, customers and processes on the business performance at the TQM. The correlation of TQM with the business performance was analysed by means of data based on conducting a questionnaire. According to regression analysis results which was carried out to present the performance features of organizations concerning TQM criteria (education, leadership, continuous improvement, internal customer and external customer), it was observed that the criteria related with leadership and education have a stronger correlation with the performance. Accordingly organizations should give the necessary education and training about the quality to their employees and support the improvement under the leadership of the top management. (C) 2015 The Authors. Published by Elsevier B.V.

Details

ISSN :
22125671
Volume :
23
Database :
OpenAIRE
Journal :
Procedia Economics and Finance
Accession number :
edsair.doi.dedup.....ff0445880d927771dc6c77486acf9539
Full Text :
https://doi.org/10.1016/s2212-5671(15)00366-4