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A valid and reliable mystery shopping process

Authors :
Lowndes-Avery, Michelle.
Publication Year :
2001

Abstract

Thesis (MBus)--University of South Australia, 2001

Subjects

Subjects :
Consumer satisfaction
Customer services
Service shopping

Details

Language :
English
Database :
OpenAIRE
Accession number :
edsair.od......1231..3ac46319a91c32320badab53b38bbdf9

Tools

Authors Abstract Subjects Details