Assess the impact of quality management in the business to strengthen its competitiveness

The aim of this bachelor work is to evaluate the quality management system with the aspect on competitive advantage of the company GiTy, a. s., based in Brno. The company has been operating for over 20 years. The work is complemented with clearly organized tables and graphs. On the basis of the information (evaluation report IMS 2008), an analysis was made of the state of management of the quality management system, which was the basis for a proposal to improve. An analysis also showed that the company needed GiTy certification (QMS, EMS, ISMS) to obtain 88% of its sales. This finding can document the importance of the quality system in GiTy, but also on the Czech market. Incremental improvements to the proposal is the introduction of the cost of monitoring the quality of the company to better manage the money spent on quality. The main proposal is to improve the introduction of service management system (ISO 20000). This system of business in the beginning of the introduction of debit cost of 120000 czech crown, but the benefits will be substantially higher. The purpose of this system is to increase the level of service, reduce costs, risk and time to introduce new products and services, improve use of resources, increasing productivity and obtaining a competitive advantage over other providers of IT services.