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The quality of customers service in selected companies

Authors :
HRUBÁ, Aneta
Publication Year :
2016

Abstract

This thesis deals with the issue of customer service quality with the aim to analysis the current situation particularly in E.ON Česká republika Ltd. and suggest improvements of the customer service system based on the findings.

Details

Language :
Czech
Database :
OpenAIRE
Accession number :
edsair.od......2186..4b0be765fded605ea76b8a058a82e907