Processes modeling oriented to mapping functional competencies: construction of a model

Submitted by Celso Magalhaes (celsomagalhaes@ufrrj.br) on 2020-01-08T14:08:28Z No. of bitstreams: 1 2015 - Natalia Daher Jaques.pdf: 8013999 bytes, checksum: 9b70ac20c74dca6e85bea64988259715 (MD5) Made available in DSpace on 2020-01-08T14:08:28Z (GMT). No. of bitstreams: 1 2015 - Natalia Daher Jaques.pdf: 8013999 bytes, checksum: 9b70ac20c74dca6e85bea64988259715 (MD5) Previous issue date: 2015-12-03 The public administration has the latent need to adopt new management models, more agile and integrated, searching efficiency, efficacy and effectiveness of working processes. Thereby, the professional competencies are essential to construct and operate organizational processes, which requires an approach in the competencies management in public organs. The ultimate goal of this research is map the functional competencies of UFRRJ workforce from work processes, through construction and usage of a model adequate to this objective. The research is qualitative nature and uses the method of interventionist research, with focal group techniques. The constructed model, called ?rion ? Processes Modeler Oriented to Mapping the Functional Competencies ? proposes three phases development: 1) map and delineate the work processes; 2) identify the functional competencies required to execute the processes? activities; interlink the required competencies to the evidenced functional competencies; and suggest thematics for trainings related to gaps of functional competencies; 3) elaborate a recommendation plan for improvements in the mapped processes. The three ?rion phases were planned, implemented and validated in three Work Units of University Administration: General Services Division, Administration Secretary and Transport Section. In 1st ?rion application phase, were modeled using the Bizagi Modeler software a total of 30 process diagrams ? PD, one PD for each macro process of the three studied units. In 2nd phase, 3 charts of functional competencies were generated, one for each unit. In 3rd phase, 3 charts of the recommendation plan for improvement were generated, one for each unit. At the end, three final reports were generated, containing all data collected and validated, by using the ?rion model. The results indicate satisfactory progress in construction, test and application of the proposed model for the University, for example: the transparency in work activities by the use of the process diagrams, for the construct of a work unit vision; better knowhow of process associated to important axes of University Administration; survey of functional competencies and gaps of competencies; proposal of improvements linked to the processes. It follows that the applications and the fulfilled validations in the studied units, indicate its relevance in organization reality and are sufficient for the model presentation and motivation of their continued study and application. A administra??o p?blica tem a necessidade latente de ado??o de novos modelos de gest?o, mais ?geis e integrados, visando a busca pela efici?ncia, efic?cia e efetividade dos processos de trabalho. Com isso, as compet?ncias funcionais s?o essenciais para construir e operacionalizar os processos organizacionais, o que exige uma abordagem processual na gest?o de compet?ncias em ?rg?os p?blicos. O objetivo final desta pesquisa ? mapear compet?ncias funcionais da for?a de trabalho da UFRRJ a partir dos processos de trabalho, atrav?s da constru??o e uso de um modelo adequado a esta finalidade. A pesquisa ? de natureza qualitativa, utiliza o m?todo de pesquisa intervencionista, com a t?cnica de grupo focal. O modelo constru?do, denominado ?rion ? Modelador de Processos Orientado para o Mapeamento das Compet?ncias Funcionais ? prop?e o desenvolvimento de tr?s fases: 1) mapear e desenhar os processos de trabalho; 2) identificar as compet?ncias funcionais requeridas para executar as atividades dos processos; interligar as compet?ncias requeridas com as compet?ncias funcionais evidenciadas; e sugerir tem?ticas para capacita??es relacionadas com as lacunas de compet?ncias; 3) elaborar um plano de recomenda??es para melhorias nos processos mapeados. As tr?s fases do ?rion foram planejadas, implantadas e validadas em tr?s Unidades de Trabalho da Prefeitura Universit?ria: Divis?o de Servi?os Gerais, Secretaria Administrativa, e Setor de Transporte. Na 1? fase da aplica??o do modelo, foram modelados usando o software Bizagi Modeler, um total de 30 diagramas de processos ? DP, um DP para cada macroprocesso das tr?s unidades estudadas. Na 2? fase foram geradas 3 planilhas de compet?ncias funcionais, uma para cada unidade. Na 3? fase foram geradas 3 planilhas do plano de recomenda??es para melhorias, uma para cada unidade. Ao final, foram gerados 3 relat?rios finais, contendo todos os dados levantados e validados, atrav?s da utiliza??o do modelo ?rion. Os resultados indicam avan?os satisfat?rios na constru??o, teste e aplica??o do modelo proposto para a Universidade, por exemplo: a transpar?ncia nas atividades de trabalho atrav?s do uso de diagramas de processo, para a constru??o de uma vis?o da unidade de trabalho; melhor conhecimento dos processos associados a eixos importantes da Prefeitura Universit?ria; levantamento das compet?ncias funcionais e dos gaps de compet?ncias; propostas de melhorias atreladas aos processos. Conclui-se que as aplica??es e as valida??es realizadas nas unidades estudadas indicam sua pertin?ncia ? realidade da organiza??o e s?o suficientes para a apresenta??o do modelo e motiva??o da continuidade do seu estudo e aplica??o