ICT-Enabled Social Innovation: a conceptual and analytical framework

Information and Communication Technologies (ICTs) are permeating any singleaspect of human life. Employing these technologies is vital for the modernisationof social services in terms of service design and delivery in areas such aschildcare, education and training, employment services or social care. This"social investment perspective" shows that social policy is not just a cost, butrather an investment for the future.