The impact of supply chain complexity on organizational learning and operational competency

供应链上的企业越来越认识到组织学习对其基本生存与持续发展的重要性，然而组织学习面临着内外复杂环境的影响．从供应链内部复杂性、上游复杂性和下游复杂性三个维度探讨了组织内部学习和外部学习，并探究了两种组织学习对企业运营竞争力的影响．基于全球10个国家的317家高绩效制造（high performance manufacturing，HPM）企业的一手数据，采用结构方程模型方法，提出并验证了“复杂性一组织学习。运营竞争力”的模型．结果表明，供应链上游复杂性对内部学习和外部学习均有负面影响，下游复杂性对内部学习有负面影响，而内部复杂性对内部学习和外部学习均无显著影响；内部学习显著提升了运营竞争力中的交付、创新、客户服务，而外部学习显著提升了质量和客户服务． Firms in the supply chain have increasingly realized the importance of organizational learning to the basic survival and further development, but organizational learning faces internal and external com- plex environments. This study explores internal learning and external learning from supply chain internal complexity, upstream complexity and downstream complexity, and examines the impact of organizational learning on operational competency. Based on data collected from 317 high performance manufacturing （HPM） firms in ten countries, we propose and examine the model of ＂complexity - organizational learning - operational competency＂ by using the structured equation modeling method. The result shows that up- stream complexity is negatively related to both internal and external learning, and downstream complexity is negatively related to internal learning, while internal complexity has no significant impact on internal and external learning. Internal learning significantly improves delivery, innovation, customer service, while external learning significantly improves quality and customer service.