Challenges in the Use of Web Technology on Knowledge-sharing Behavior of Academic Staffs: The Case of Ethiopian Higher Education

Universities around the world have faced challenges in maintaining face-to-face knowledge sharing. Knowledge sharing through web technology is an essential solution for all universities. However, web technology-based knowledge-sharing practices in developing countries such as Ethiopia face many challenges. This study examines the factors that challenge the use of web technologies for knowledge-sharing practices by academic staff and presents recommendations to improve the current environment in Ethiopian public universities. The study employed semi-structured interviews with 30 respondents and analyzed the data using Nvivo qualitative data analysis software. The results revealed that lack of technical skill, lack of systems integrated into teaching-learning practice, lack of awareness, lack of an appropriate reward system, lack of commitment from top management, lack of a knowledge-sharing policy, and a lack of knowledge mapping are among the identified challenges hindering the knowledge-sharing practice of academic staff. These findings provide evidence of knowledge-sharing practices and give insights regarding enhancing knowledge-sharing practices within higher education. In addition, this study also contributes to the body of knowledge about the challenges of knowledge sharing. The findings will benefit academic staff, university administrations, and higher education institutions. Future studies could consider replicating this study from a quantitative method perspective with a larger sample size focused on Ethiopian public higher education. This study could also be considered for replication from the perspective of private higher education.