Research on the optimization and improvement of business environment based on the customer satisfaction model of ‘Access to Electricity’

In order to further promote the reform of “deregulation and service” and continuously optimize the business environment, the power industry as the important part of national economic development, optimizing the business environment is urgent. Based on the customer satisfaction survey of ‘Access to electricity’, this paper constructs a set of targeted, complete and practical multiple regression model of electricity consumption satisfaction, and puts forward relevant strategies to help optimize and improve the business environment of the power industry.