Knowledge Creation for Greater Innovation in Society 5.0: A Case Study on the Clicks Group

Abstract It takes a great deal of time and effort to design innovative programmes, so an organization's survival is tied to innovation. Additionally, some people lead innovation better than others. An MIT Sloan Management Review study published in 2011 evaluated the experiences of companies that implemented these new ideas for innovation. Results suggest that it is in overcoming organisational' challenges , that the limitations of innovation can be surpassed. This qualitative study will examine why innovative management practices are so critical to the Clicks Group a South African retail business and its member organisations in order for them to compete in today's business environment. As a second objective, the study will examine whether the Clicks Group or any of its subsidiaries has a culture of change. This study also importantly to look at what value a change culture might bring to the future success of an organization or group of organisations. Furthermore, the Clicks Group and its subsidiary organizations have identified the value of ethical management practices and collaboration as two possible drivers of sustainable success. This paper presents a model for achieving success in diversity management as a competitive advantage for organisations such as the Clicks Group.