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The process of outsourcing hotel services: Motivations and theoretical foundations

Authors :
Kawana Harue Sato
Tomas Sparano Martins
Heitor Takashi Kato
Roberta Rocha Rosa Martins
Eduardo Damião da Silva
Source :
Revista Brasileira de Pesquisa em Turismo, Vol 7, Iss 1, Pp 129-148 (2013)
Publication Year :
2013
Publisher :
Associação Nacional de Pós-Graduação em Turismo, 2013.

Abstract

This study discusses the process of outsourcing in hotels. The aim of this study was to determine why the hotels outsource their services and activities, and how the outsourcing process occurs in hotels in Curitiba, in the perspective of dynamic capabilities. Specifically we took as basis the theoretical model of Teece (2007) of the microfoundations of dynamic capabilities, in which the author proposes that the exploitation of organizational boundaries and coespecialization are part of the dynamic capability of organizations. Regarding the analysis, we used the technique of analyzing the content of categorical six hotels. The results show that the decisions of outsourcing were primarily motivated by financial reasons, such as the possibility of reducing costs and improving performance financier. In relation to the outsourcing decision process, it was observed that formalized processes are adopted especially by hotels that belong to chains. Independent hotels adopt more informal processes in the outsourcing decision.

Details

Language :
English, Spanish; Castilian, Portuguese
ISSN :
19826125
Volume :
7
Issue :
1
Database :
Directory of Open Access Journals
Journal :
Revista Brasileira de Pesquisa em Turismo
Publication Type :
Academic Journal
Accession number :
edsdoj.67345ca3ffe04b0f929dc5bc3ef686fd
Document Type :
article
Full Text :
https://doi.org/10.7784/rbtur.v7i1.572