L’évaluation des risques psychosociaux dans l’accompagnement de l’insertion professionnelle des bénéficiaires du revenu de solidarité active : contribution interdisciplinaire en psychologie du travail et de la santé

This article examines a method of evaluating psychosocial risk (PSR) based on Karasek’s model by taking into account the subject at work in the assessment of psychological health risk factors. The case under study concerns the introduction of a quality approach and its impact on women who work in the employment assistance sector and who accompany earned income supplement (EIS) recipients in their search for gainful employment. Using ergonomic analysis of work situations and activities, this longitudinal study of the real work activities of these employees provides insight into the multifactorial generation of work stress linked to seemingly “irrelevant” management decisions. The results also document the deleterious effects of a loss of the power to act and of a lack of discussion concerning the criteria for well-done work. Possible applications for these results in primary prevention are proposed.