Performance Evaluation of Hospital Strategic Planning Control Elements Based on Balanced Scorecard (BSC)

Introduction: Balanced Scorecard (BSC) is a performance appraisal method that offers a broad perspective in identifying the strengths and weaknesses of the organization's activities and is a prerequisite for strategic management. Performance evaluation as a control tool has always been considered by managers. Therefore, this study was conducted to apply the BSC approach to evaluate the performance of Rasoul Akram Hospital in Abdanan, Iran. Material & Methods: The statistical population of this survey study included all staff of Rasoul Akram Hospital, Abdanan, Iran, in 2021. According to Cochran's formula and sample size of 204, the collected data were obtained from both documentary and field methods. A researcher-made questionnaire was used to assess each component of the research. The confirmatory factor analysis was used as the statistical method for data analysis, followed by SEM structural equations and t-test in SPSS software (version 22). (Ethic code: IR.IAU.CTB.REC.1401.068) Findings: The examination of hypotheses indicates a direct relationship of performance with the implementation of BSC, factors related to internal processes, and the customer-oriented dimension (P