Gesundheitskioske als Technologie für bürgerzentrierte Gesundheits-IT: Werden sie genutzt und wenn nein, warum nicht?

Health kiosks are basically a low-threshold opportunity for communication between citizens and other actors in the healthcare system as well as for information on health-related issues. The aim of the study was to record the use of health kiosks in pharmacies by means of a quantitative long-term survey and to determine the reasons for (non-)use by means of a qualitative in-depth analysis. Overall, usage parameters were recorded over 25 months in log files of up to 145 pharmacies. In addition, 92 customers of four high-usage pharmacies were interviewed in qualitative short interviews regarding the reasons for use or non-use. The results of the long-term study showed that the health kiosks were used 1–2 times a day at best, but more likely only 1–2 times a week. The reasons for non-use were due to the interaction of different factors, including accessibility and usefulness, but also the social environment. It can be concluded that identifying the reasons for (non-)use is an important step towards allowing the potential of health kiosks to unfold if they are to be used in a targeted manner within the framework of the digitalisation strategy of the Federal Ministry of Health.