Sociodemographic Data and Factors That Influence Patient Satisfaction with the Occupational Health Service of the Tete Provincial Hospital, Mozambique, 2022

Virgínia António Sande Chico,1 Adilson Fernando Loforte Bauhofer,2,3 Diocreciano Matias Bero1,2 1Falcudade de Ciências de Saúde, Mestrado em Saúde Pública, Universidade Zambeze, Tete, Mozambique; 2Direcção de Pesquisa, Departamento de Regulação e Promoção da Investigação em Saúde, Instituto Nacional de Saúde, Marracuene, Província de Maputo, Mozambique; 3Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Lisboa, PortugalCorrespondence: Diocreciano Matias Bero, Instituto Nacional de Saúde, Parcela n° 3934, Vila de Marracuene, CEP n° 0205-02, Provincia de Maputo, Mozambique, Tel +258 82 54 77 380, Email diocreciano.bero@ins.gov.mzAbstract: The quality of the health services offered are very important to guarantee access to quality health and promote well-being for all, at all ages, as recommended in the Sustainable Development Goals 2030. This study aims to assess the degree of satisfaction of users of the Occupational Health Service of the Tete Provincial Hospital. A cross-sectional study was conducted. The data was collected between September 15th and December 20th, 2022, for 335 participants through a self-administered questionnaire. Descriptive statistics was used to describe the data. Overall satisfaction was 87.5% (293/335). Participants age, gender, marital status, and level of education were associated with overall satisfaction (p < 0.001). The factors that influence the satisfaction of users of the Occupational Health Service were the cleanliness of the hospital, opening hours, ease of care, speed and waiting time. The satisfaction of users of the Occupational Health Service of the Tete Provincial Hospital was high.Keywords: quality, satisfaction, occupational health service, tete