Automated Management of Tutoring

This paper presents a software tool designed to enhance the tutoring assistance in the context of the European Higher Education Area as a way to improve the service offered to students in their learning process. This tool, named TutorialAction, allows to the students the online booking of face-to-face tutoring with their teachers, and allows to these teachers the management of tutoring schedules and registration of the issues addressed in each tutoring session. The research conducted in this work has aimed to determine the usefulness of the developed tool for the student attendance at tutoring. The sample analysed corresponds to grade students in Software Engineering Degree from the Technical University of Madrid. The instruments used in the research have included a questionnaire to know the opinion of the students who have composed the sample. The obtained results indicate a greater attendance at tutoring sessions in the students under study, and a positive perception of the designed tool used and the influence that these kinds of tools can have on the academic performance. These results suggest that the use of tools designed to facilitate student attendance at tutoring can contribute significantly to the student performance in their learning processes and the improvement of the service offered by the University.