Effective Communication : A Guide for the People Professions

Communication is at the heart of all work with people and their problems.Whatever the setting, poor communication can prove very damaging inits consequences. However, at its most effective, it has the power toensure the promotion of equality and well-being. This new edition of an essential text offers a clear and informativeintroduction to the subtleties and practical complexities ofcommunication. Drawing on a wide-ranging theory base from acrossthe social sciences, it demonstrates how key ideas from a number ofdisciplines provide a sound foundation for informed and sensitivepractice. This edition includes: ■ A consistent focus on the importance of communication withininterprofessional and multidisciplinary contexts;■ New chapters on communication within specific settings, such asworking with children and with groups;■ New discussion of potential difficulties in communication – forexample, as a result of disability issues or the challenges of interculturalcommunication;■ A broad range of learning resources, such as activities,'points toponder'and'voice of experience'comments, reflecting practitioners'real-world experience. With its clear practice focus and emphasis on reflection throughout,Effective Communication is a key text for everyone across the peopleprofessions. It is an ideal introduction for students and practitioners of social work, nursing,health and social care, counselling and pastoral care, teaching and educational support, probation work, youth and community work, and advice studies, as well as managers, leaders, supervisors and humanresource professionals.