The Customer Advocate and the Customer Saboteur : Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior

MLA

Michael W. Lowenstein. The Customer Advocate and the Customer Saboteur : Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior. ASQ Quality Press, 2010. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=3508489&authtype=sso&custid=ns315887.

APA

Michael W. Lowenstein. (2010). The Customer Advocate and the Customer Saboteur : Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior. ASQ Quality Press.

Chicago

Michael W. Lowenstein. 2010. The Customer Advocate and the Customer Saboteur : Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior. [N.p.]: ASQ Quality Press. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=3508489&authtype=sso&custid=ns315887.