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The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
- Source :
- Shachaf, Pnina and Snyder, Mary The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services. The Journal of Academic Librarianship, 2007, vol. 33, n. 3, pp. 361-367. [Journal article (Paginated)]
- Publication Year :
- 2007
-
Abstract
- While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of 94 virtual reference transactions.
- Subjects :
- IJ. Reference work.
LC. Internet, including WWW.
Subjects
Details
- Language :
- English
- Volume :
- 33
- Issue :
- 3
- Database :
- E-LIS (Eprints in Library & Information Science)
- Journal :
- Shachaf, Pnina and Snyder, Mary The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services. The Journal of Academic Librarianship, 2007, vol. 33, n. 3, pp. 361-367. [Journal article (Paginated)]
- Accession number :
- edseli.12421
- Document Type :
- Journal article (Paginated)