Comenzando al revés: Necesidades-Servicios / Productos-Competencias

When it is spoken of the librarian's competitions and models and standards of formation and qualification are designed, usually it is lost of view that the same would have to tie, necessarily, to the origin of all the work in a information unit: The user's needs of information. These needs are responded by means of information resources (products) and the structuring of services, by means of which they are offered to the user. A particular challenge today receives the university libraries and the approach of this question goes to the same in this work.