A Comparative Assessment of Answer Quality on Four Question Answering Sites

Question answering (Q&A) sites, where communities of volunteers answer questions, may provide faster, cheaper, and better services than traditional institutions. However, like other Web 2.0 platforms, user-created content raises concerns about information quality. At the same time, Q&A sites may provide answers of different quality because they have different communities and technological platforms. This paper compares answer quality on four Q&A sites: Askville, WikiAnswers, Wikipedia Reference Desk, and Yahoo! Answers. Findings indicate that: 1) the use of similar collaborative processes on these sites results in a wide range of outcomes. Significant differences in answer accuracy, completeness, and verifiability were found; 2) answer multiplication does not always result in better information. Answer multiplication yields more complete and verifiable answers but does not result in higher accuracy levels; and 3) a Q&A site’s popularity does not correlate with its answer quality, on all three measures.