El servicio de referencia ante la pandemia de COVID-19. Estudio de caso

The COVID-19 pandemic impacted the daily work of all citizens, especially in our libraries, since, after the Social, Preventive, and Mandatory Isolation (ASPO), in a short time, they were forced to adapt their activities so that they could be carried out remotely. In the case described, although a great impact on the operation of the library was expected, according to the statistics after one year, it was noted that, although the transactions had decreased, the usual activities had developed normally and its quality had not diminished thanks to the technological advantage of the institution in general and of the library's reference service in particular.