Customer responsiveness: Getting it fast and right through impatience and intolerance

Authors :: Meehan, Sean
Dawson, Charlie
Source :: Business Strategy Review. Winter, 2002, Vol. 13 Issue 4, p26, 12 p.
Publication Year :: 2002
Abstract: Being responsive to customers requires businesses to be fast and right. If the business is right, the customer gets what he/she needs. Value depends on how fast the response is delivered. Topics include an explanation and examples of customer responsiveness and the four key elements of customer responsiveness, and how organizations transform.

Subjects :: Corporations -- Management
Customer satisfaction -- Management
Company business management
Business, general
Business, international

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