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Authors :: Skinner, Jim
Doonan, Scott
Fairbanks, Stephen
Moore, Dale
Parko, Joseph
Miller, Jack
O'Neill, Gary
Sheppard, David
Source :: The Atlanta Journal-Constitution (Atlanta, GA). April 15, 2004, A14
Publication Year :: 2004
Abstract: Customer service is Delta's Achilles' heel Rather than cut more salaries and services, Delta needs to follow the example of the three airlines that actually made money this past quarter [...]