Support - as a team effort - works best; ask certain questions when evaluating help-desk teamware products

Authors :: Hare, Curtis C.
Source :: LAN Times. August 24, 1992, Vol. v9 Issue n16, p55, 1 p.
Publication Year :: 1992
Abstract: Curtis C. Hare is president and CEO of Answer Computer Inc., of Sunnyvale, Calif. Answer develops and markets software applications designed to improve performance of internal help desks. Companies that […]

Subjects :: System Conversion
Network Management
Support Services
Troubleshooting
Maintenance
Communications Management
LAN
WAN
Client/server architecture
Downsizing (Management) -- Management
Local area networks -- Management
Wide area networks -- Management
Client/server architecture -- Management

Tools