The shortcomings of a standardized global knowledge management system: the case of Accenture

The global knowledge management efforts of Accenture are examined. It is observed that the organization has not made room for regional and cultural differences. Consequently, it has failed in its efforts with East Asian consultants on knowledge management because it did not give recognition to their knowledge based on local conditions. Accenture's failure in managing cross-cultural challenges has proved that standardized global knowledge management system must be altered as per regional conditions.