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Keep 'Em as Customers

Authors :
Noland, Tony
Source :
Ward's Dealer Business. Oct 1, 2005, Vol. 10 Issue 39
Publication Year :
2005

Abstract

The average parts and service department represents 40.7% of total dealership gross and 75.2% of total departmental net profit based on our clients' year-to-date performance. Obviously, customer-pay labor and parts [...]

Subjects

Subjects :
Automotive dealers -- Industry sales and revenue
Automotive dealers -- Customer relations
Customer relationship management -- Methods
Customer relationship management
Automobiles
Transportation industry

Details

Language :
English
ISSN :
10861629
Volume :
10
Issue :
39
Database :
Gale General OneFile
Journal :
Ward's Dealer Business
Publication Type :
Periodical
Accession number :
edsgcl.137978293

Tools

Authors Abstract Subjects Details