Customer commitment: profits suffer when no one's keeping score on service

MLA

Bliss, Jeanne. “Customer Commitment: Profits Suffer When No One’s Keeping Score on Service.” Convenience Store Decisions, vol. 17, no. 10, Oct. 2006, p. 66. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsggo&AN=edsgcl.153307901&authtype=sso&custid=ns315887.

APA

Bliss, J. (2006, October 1). Customer commitment: profits suffer when no one’s keeping score on service. Convenience Store Decisions, 17(10), 66.

Chicago

Bliss, Jeanne. 2006. “Customer Commitment: Profits Suffer When No One’s Keeping Score on Service.” Convenience Store Decisions, October 1. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsggo&AN=edsgcl.153307901&authtype=sso&custid=ns315887.