Integrated ecommerce in the library: a software development partnership between innovative interfaces and the Westerville Public Library, Ohio

This article describes the opportunities, challenges, and results of a vendor-library development project to create an ecommerce' tool as an integrated facet of Innovative's Web OPAC. Westerville Public Library was engaged with the software development process from the outset, communicating administrative, technical, and service issues and needs while also testing the product with its customers. The project culminated in early 2004 with the installation of Innovative's Ecommerce product and resulted in the collection of large payments online and an increase in total fine revenue collected. Most notably, the team found that Ecommerce gathered nearly a quarter of all fines collected in 2004, and almost one-third of fines collected in the first half of 2005. The participants reflect on the nature and history of the partnership, outcomes, best practices, and future plans. KEYWORDS. Ecommerce, commerce, OPAC, public libraries, software development, library fines, library circulation, integrated library system, partnerships, library management system, Innovative Interlaces, Inc., Westerville Public Library