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Degrees of separation: technological interactivity and account management

Authors :
Hughes, Tim
Foss, Bryan
Stone, Merlin
Cheverton, Peter
Source :
International Journal of Bank Marketing. May, 2007, Vol. 25 Issue 5, 315-335
Publication Year :
2007

Abstract

The impact of communication technologies on customer services and account management of banking industry is presented.

Details

Language :
English
ISSN :
02652323
Volume :
25
Issue :
5
Database :
Gale General OneFile
Journal :
International Journal of Bank Marketing
Publication Type :
Periodical
Accession number :
edsgcl.166801077