Cite
Paper cuts: most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship
MLA
Ellison, Carol. “Paper Cuts: Most of Your Customers Now Say They Prefer Electronic Bills to Paper Ones. This Can Be Great News--Provided You Make the Most of the Opportunity to Strengthen the Customer Relationship.” CRM Magazine, vol. 11, no. 8, Aug. 2007, p. 22. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsggo&AN=edsgcl.167628172&authtype=sso&custid=ns315887.
APA
Ellison, C. (2007, August 1). Paper cuts: most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship. CRM Magazine, 11(8), 22.
Chicago
Ellison, Carol. 2007. “Paper Cuts: Most of Your Customers Now Say They Prefer Electronic Bills to Paper Ones. This Can Be Great News--Provided You Make the Most of the Opportunity to Strengthen the Customer Relationship.” CRM Magazine, August 1. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsggo&AN=edsgcl.167628172&authtype=sso&custid=ns315887.