Explaining things to an angry managed-care patient

Physicians sometimes find themselves in hostile situations where their managed-care patients accuse them of holding back required care for financial gains. To avoid such occurrences, doctors should learn how to empathize with their patients and develop a trusting relationship right from the first meeting. They should also uphold their professional values, spend time to educate their patients and listen carefully. These guidelines result in a friendlier atmosphere in the age of managed-care.
He thinks you're withholding necessary care for financial reasons. How do you tell him the truth? Here's a lot of good suggestions. It was a fairly routine case, Seattle FP [...]