Verbraucher-Zentrale Nordrhein-Westfalen opinion on the green paper 'Financial Services: Meeting Consumers' Expectations.'

The Verbraucher-Zentrale Nordhein-Westfalen or The Consumers' Central Office of North Rhine-Westphalia concurs with the European Commission's introduction of a Green Paper which involves the protection of consumers in the financial services market. It agrees that consumer complaints, which have grown during the last few years, need to be addressed. The Verbraucher-Zentrale Nordhein Westfalen notes, however, that regulations should pertain to consumer problems specifically to improve the present lot of consumers.