Internet Email - can call centers cope?

Call center managers, consultants and technology suppliers face the challenge of coping with the growing demand for Internet Email services, which have become a significant part of corporate communication systems. This has been the major issue discussed at the Incoming Call Center Management World Conference held in Denver, CO, where participants were provided with insights on implementing effective Email services to enhance call center value.
Call center managers, consultants and technology suppliers are beginning to look at a potentially vexing new challenge to their business - how to handle the email messages that come into [...]