Improving right party contact rates at outbound call centers

Subjects

Subjects :

Call centers -- Management
Mathematical optimization -- Analysis
Consumer credit -- Forecasts and trends
Company business management
Market trend/market analysis
Business
Engineering and manufacturing industries

Details

Language :

English

ISSN :

10591478

Volume :

19

Issue :

6

Database :

Gale General OneFile

Journal :

Production and Operations Management

Publication Type :

Periodical

Accession number :

edsgcl.244561418