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Use data to slow customer

Authors :
Burgelman, Luc
Source :
ABA Bank Marketing. October 1, 2015, p32, 4 p.
Publication Year :
2015

Abstract

Banks need to proactively identify customers likely to leave long before they actually depart. These customers are more likely to remain loyal if they are targeted with individualized retention offers. [...]

Details

Language :
English
ISSN :
15397890
Database :
Gale General OneFile
Journal :
ABA Bank Marketing
Publication Type :
Periodical
Accession number :
edsgcl.431724110