Development and validation of an inventory to measure satisfaction of users of family medicine clinics in Mexico

The object of this study was to construct and validate an inventory to measure the satisfaction of users of Family Medicine Clinics. The satisfaction construct was theoretically developed, then the semantic network technique was applied to write 45 items with a dichotomized response. The scale was validated for 4,134 users. Cronbach coefficient alpha was .78. In a factor analysis, 8 factors were obtained, which explained 43.3% of the variance. The content of the first factor referred to the Family Physician dimension, Factors 3, 4, and 5 to the Family Medicine Clinic, and Factors 2, 6, 7, and 8 to Other Services of the Clinic. The questionnaire is being integrated to the Quality of Care Evaluation System to assess satisfaction of users. It may be useful in other venues to assess cultural and organizational aspects of satisfaction with health care.