Four factors that will transform your call center: are you ready for the change?

Authors :: Tehrani, Rich
Source :: Call Center Solutions. July, 1999, Vol. 18 Issue 1, p16, 2 p.
Publication Year :: 1999
Abstract: It seems incredible to me that in the 18 years since this magazine started publishing in 1982, the call center market has been one of the fastest growing segments of [...]

Subjects :: Computer-Telephone integration -- Usage
Integrated voice/data -- Usage
Telecommunication systems -- Innovations
Internet -- Usage
Business
Telecommunications industry

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