Back to Search Start Over

The new business environment: CTI in ECM architecture

Authors :
Stack, Greg
Source :
Call Center Solutions. July, 1999, Vol. 18 Issue 1, p120, 7 p.
Publication Year :
1999

Abstract

CTI (Computer-telephony integration) implementations are changing in revolutionary ways. Today's strategic call centers are evolving beyond such traditional components as ACDs, PBXs and VRUs to include expanded delivery channels and [...]

Subjects

Subjects :
Computer-Telephone integration -- Usage
Customer relations -- Equipment and supplies
Integrated voice/data -- Usage
Client development -- Equipment and supplies
Business
Telecommunications industry

Details

ISSN :
15210774
Volume :
18
Issue :
1
Database :
Gale General OneFile
Journal :
Call Center Solutions
Publication Type :
Periodical
Accession number :
edsgcl.55307255

Tools

Authors Abstract Subjects Details