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Attention, Retailers! How Convenient Is Your Convenience Strategy?
- Source :
- Sloan Management Review. Spring 2000, Vol. 41 Issue 3, 79
- Publication Year :
- 2000
-
Abstract
- Congested parking lots, out-of-stock merchandise, interminable checkout lines, indifferent sales help or no help at all--once these were facts of life that retail customers reluctantly tolerated. Now customers enjoy more [...]
Details
- Language :
- English
- ISSN :
- 0019848X
- Volume :
- 41
- Issue :
- 3
- Database :
- Gale General OneFile
- Journal :
- Sloan Management Review
- Publication Type :
- Academic Journal
- Accession number :
- edsgcl.62280559