Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study

Authors :: Brady, Michael K.
Robertson, Christopher J.
Source :: Journal of Business Research. Jan, 2001, Vol. 51 Issue 1, p53, 8 p.
Publication Year :: 2001
Abstract: A cross-cultural investigation into the antecedent role of service quality in service customers' behavioural intentions is presented.

Subjects :: Customer satisfaction -- Research
Customer service -- Research
Business
Business, general

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