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Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study
- Source :
- Journal of Business Research. Jan, 2001, Vol. 51 Issue 1, p53, 8 p.
- Publication Year :
- 2001
-
Abstract
- A cross-cultural investigation into the antecedent role of service quality in service customers' behavioural intentions is presented.
Details
- ISSN :
- 01482963
- Volume :
- 51
- Issue :
- 1
- Database :
- Gale General OneFile
- Journal :
- Journal of Business Research
- Publication Type :
- Academic Journal
- Accession number :
- edsgcl.71355899