Identifying Goals and Outcome Measures for Diversity Training: A Multi-Dimensional Framework for Decision-Makers

Despite the growth in diversity training programs, little is known about the goal setting process used in developing diversity training and how its effectiveness is assessed. Based on in-depth interviews with 13 diversity consultants working in human service organizations, diversity trainers discuss their goals for managers, employers, and clients, as well as the methods they use to evaluate its effectiveness. Questions to guide decision-makers in identifying diversity training needs are offered, as well as directions for further research on diversity training. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-342-9678. E-mail address: Website: ] KEYWORDS. Diversity training, goals, effectiveness