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INTERNET TRIVIA -- Companies aren't only spending more on CRM, but are also outsourcing it

Authors :
Ehrenman, Gayle
Source :
InternetWeek. July 16, 2001, p17
Publication Year :
2001

Abstract

Percentage of companies that will spend more on customer relationship management in 2001 than in 2000: 74 percent Percentage of increase in CRM spending for majority of companies: 25 percent […]

Subjects

Subjects :
Customer relationship management
Outsourcing
Customer service
Market trend/market analysis
Customer relationship management -- Statistics
Outsourcing -- Usage

Details

ISSN :
10969969
Database :
Gale General OneFile
Journal :
InternetWeek
Publication Type :
Periodical
Accession number :
edsgcl.76553085

Tools

Authors Abstract Subjects Details