Control and affect: the influence of feeling in control of the retail environment of affect, involvement, attitude, and behavior

Authors :: Ward, James C.
Barnes, John W.
Source :: Journal of Business Research. Nov 1, 2001, Vol. 54 Issue 2, p139, 6 p.
Publication Year :: 2001
Abstract: Consumers feel the need to have control and any loss of control in their exchange relationships will be viewed negatively. Retail environments can have a very strong effect on how consumers view this power struggle. The article looks at consequences of control perceptions.

Subjects :: Retail industry -- Methods
Consumer behavior -- Analysis
Customer relations -- Methods
Business
Business, general

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