Mandatory certification of aviation line service technicians : a question of formal or informal training

Accidents and incidents are created by improperly trained aviation line service technicians. To reduce accidents and incidents associated with improperly trained line service personnel, a mandatory certification plan should be developed. This study utilized the procedures established for the descriptive research method. The researcher gathered data with a self constructed questionnaire, from 72 separate sources of the 120 solicited. All relevant data was analyzed to decide if the research hypothesis could be accepted. The researcher anticipated that statistical evidence would support the research hypothesis, that structured formal training procedures would reveal a significant reduction in the number of accidents and incidents associated with organizations which utilize pure informal line service training techniques. Conclusions supported various line service training techniques that should be incorporated into a mandatory line service technician certification plan.