Simulating mutual support networks of human and artificial sgents

SocInfo 2018: Social Informatics: 10th International Conference on Social Informatics (St. Petersburg, Russia, September 25-28, 2018)
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In this paper, a multi-agent simulation model is presented to investigate the dynamics of 'mutual-support networks': online social networks consisting of both humans and artificial agents. Via such networks, human users who are coping with stress can share their problems, via text messages, with human peers as well as 'artificial friends'. Even though not everybody feels comfortable sharing personal problems with artificial agents, a bot is always available to help human users, and does not face any negative consequence of providing help to stressed peers. Using the simulation model, the dynamics of social networks consisting of an arbitrary combination of humans and agents have been explored under various circumstances. This exploration resulted in several insights that are useful for shaping our vision on artificial friends: (1) humans can provide less emotional support than artificial agents because they have limited emotional resources, (2) the type of support that is provided has a large impact on the human’s stress level, and (3) the more open users are to receiving automated support, the more effective the support is in reducing their stress level. The model was internally validated by means of a mathematical verification.