Office Practice/Procedures Course Titles and Content in the State of Wyoming and Selected States.

In an effort to provide consistency in office practice/procedures course titles and content, a study was conducted in Wyoming that found that at least 40 Wyoming high schools (55 percent) offer office practice, office procedures, or a similar class. Wyoming junior/community colleges provided information showing that four junior/community colleges (57 percent) offer an office practice procedures course. From information provided by 21 high schools, 4 junior/community colleges, and 22 curriculum guides from states in the United States, an outline of an office administrative systems course was compiled. Fifty-seven concepts and skills described as "most commonly offered" or "useful" when time permits are listed. A list of over 80 office procedures are listed in the areas of reception and receiving, mail, information processing, duplicating and reprographics, filing and retrieving, calculating and recordkeeping, communications and telecommunications, human relations, professional manners and appearance, administrative support/management functions, careers and job support, and simulations and model office procedures. Care was taken so that the categories of competencies would reflect actual competencies included in the course outline. (The competency list and frequency-rating scale are included in this report.) (KC)